Shipping and delivery

Shipping Information

Thank you for choosing us for your hair bundles. We appreciate your support and are committed to getting your order to you as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 working days after payment has been received and confirmed. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that processing times may be slightly longer during busy periods, promotional sales, seasonal holidays, or unforeseen circumstances.

Delivery Times

UK & Europe Orders

- Estimated delivery time: 5–10 working days from the date your order is dispatched.

- Delivery times are estimates and may vary depending on your location and courier services.

Bank Holidays & Seasonal Delays

While we always aim to deliver your order within the estimated timeframe, delays can occasionally occur during:

- UK and European Bank Holidays

- Christmas and New Year periods

- Easter holidays

- Black Friday and other major sales events

- Severe weather conditions

- Courier service disruptions

We appreciate your patience during these periods and will always do our best to keep you updated on the status of your order.

Shipping Address Information

Please ensure all shipping details are entered correctly at checkout. We cannot be held responsible for delays, lost parcels, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may be required before the order can be resent.